HELP forsikring

Contributed to the development of Help Forsikring's "Min Side" (My Page) web portal, a comprehensive customer relationship management platform. This project aimed to enhance customer experience and streamline interactions between clients and the insurance company.

Key Responsibilities:

• Developed features for the "Min Side" web portal
• Implemented functionality for case management within the portal
• Created systems for handling customer communication and contracts
• Developed and improved APIs to support portal functionality
• Contributed to the implementation of a chatbot for customer service

Project Impact:

• Enhanced customer experience by providing a centralized platform for all insurance-related activities
• Reduced workload on customer service representatives through chatbot integration
• Laid groundwork for future improvements and integrations through API development

This project at Help Forsikring demonstrated the ability to work on complex, customer-facing web applications in the insurance industry. It showcased skills in full-stack development, API design, and the integration of modern technologies like chatbots to improve customer service. The work on "Min Side" reflects an understanding of the importance of digital platforms in enhancing customer relationships and streamlining business processes in the insurance sector.